Digital Health

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On Thursday the 18th of June South Australia passed the required amendments to legislation which will allow electronic prescriptions as tender for writing and dispensing a script. We are excited to join the other states with this amendment and are ready to support your organisations we adapt to change and re-think our workflows to create an efficient, increasingly safe method of medication supply

Currently the Australian Digital Health Agency is rolling out electronic prescriptions using a controlled testing approach to ensure the end-to-end process is successful amongst all combinations of GP and Pharmacy software.

Participation will occur in a Community of Interest which will require at least one general practice and one pharmacy in proximal location. There are other requirements that will need to be met and we are keen to hear from your organisation if you would like to forge the path for electronic prescribing in Country South Australia.

Please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. to register your interest in participating in a Community of Interest or for further information.

What is an Electronic Prescription?

An electronic prescription is a prescription that is electronically generated by prescribers using conformant prescribing software and sent to a person’s mobile phone or computer. An electronic prescription is used in the same way as a paper prescription, to get prescribed medicines from a pharmacy.

Under the Poisons Regulations, an electronic prescription is defined as a prescription given in an approved electronic form; this means an electronic prescription must comply with the national regulatory and technical frameworks for electronic prescriptions developed by the Commonwealth Department of Health and the Australian Digital Health Agency. This ensures the safety and security of patient information transmitted in electronic prescriptions. Click here for the latest Australian Digital Health Agency electronic prescription factsheet. Click here to view SA Health electronic prescription factsheet.

Readiness Item: Software Vendors

Software developers are working on their conformance. Those who have successfully met the requirements of electronic prescriptions are listed here. Please contact your software vendor for more information.

Readiness Item: Healthcare Identifiers Maintenance and Registration

Electronic prescriptions will require your organisation to:

  • Be registered with the Healthcare Identifiers (HI) Service
  • Review your details listed with the HI Service and ensure it is current.
  • Be using a Prescription Exchange Service (PES), either ERX or Medisecure.
  • Have your provider details up to date.  

eRx Script Exchange

Readiness Item: Hardware Requirements for Dispensers

To dispense from an electronic prescription, your barcode scanners will need to be able to read a QR Code. And depending on your pharmacy workflow, you may need to print a QR Code.

Your software vendor is best placed to tell you if your existing hardware is capable of doing this. Contact your software vendor to see if they have an approved list of hardware items or check your vendors website to see if they have a recommended hardware list. If you are purchasing new hardware, ensure the model you are buying is capable of performing the necessary scanning and printing functions.

Readiness Item: Prescribers – Issuing an electronic prescription

To issue an electronic prescription to a Patient, you will need to know their mobile number or email address.

  • Are your patient’s contact details up to date? Do you collect and regularly update their mobile number and email address?
  • Does your practice have a “no email or sms” policy? If so, you will need to consider how or if you want to offer prescriptions electronically. Is it time to review your policy?
  • Does your patient want to receive their prescription electronically?

SA Health information page
SA health information for Consumers​
SA Health information for providers
General overview​
Information for Prescribers
Prescriber Fact Sheet
Software Conformance Register
Information for Dispensers
Dispenser Fact Sheet
Toolkit to use with Consumers to promote on site - PDF booklet
Fred recommended hardware
Minfos recommended hardware - Minfos have a number of recommended hardware vendors


At Country SA PHN, our Digital Health team can provide advice and access to telehealth information and systems, including: 

  • How to prepare your clinic and staff for the implementation of telehealth 

  • Best practice suggestions for telehealth appropriate consult room layout 

  • Consent form and privacy templates for your clinicians and patients 

  • Relevant MBS Items numbers 

  • Information on the two systems available through Country SA PHN 

What systems can we offer? 

Through the PHN, we can offer access to two telehealth systems. Each system has a different purpose and connects you to different providers 

In South Australia, SA Health public hospitals currently use a Cisco supplied video conferencing system as their official telehealth system. The system is often referred to as Cisco Jabber however Jabber is just one of several Cisco software products that make up their video conferencing suite. Through our Health Connections Video telehealth program, we can provide clinics with the necessary Cisco software to connect into the SA Health system and access specialists and other services such as the Regional Mental Health Services team. 

The Commonwealth Government, in partnership with HeatlhDirect and PHN’s, have provided subsidised access to HealthDirect’s Video Call telehealth system till September 30, 2020. Accessed through a web browser, any Provider can access the system to commence a telehealth consult with their patient.

This table provides a breakdown of both systems: 

Type of Telehealth Consult or video conference 

System used 


Provided by 


Software installation needed? 


More info 

Telehealth consults with SA Health Specialist to GP/Patient 

Cisco Jabber 


(Health Connections Video) 

To access the growing range of telehealth services available through SA Health, you will need Cisco Jabber installed. 


This system supports the Specialist to GP/Patient MBS Item numbers 

Country SA PHN,  

Digital Health Team 

Funded by the PHN and Commonwealth Government till June 30, 2021 

Yes. Cisco Jabber to be installed on a dedicated Windows desktop or laptop computer. 


We provide the software download link and handle licensing. 

Yes. Encrypted conversations. 


GP to Patient Telehealth Consult 


Video Call 

Your GP and any eligible staff can use this system to consult with Patients who may be isolated in their home. 

Also suitable if your GP has to be isolated. They can still use this system remotely to provide services via telehealth 

The system is provided by HealthDirect with implementation support from Country SA PHN, Digital Health Team 

Currently free till Sept 30, 2020. 

HealthDirect cannot provide any further advice on free vs costings post June 30 

No. Web based* 


*Depending on your network configuration, your IT provider may need to make some changes to your firewall 

Yes. Encrypted conversations. 



View the HealthDirect website for a demonstration video: 


How do I get access to these systems? 

Health Connections Video (Cisco Jabber): Send us an expression-of-interest email to This email address is being protected from spambots. You need JavaScript enabled to view it.. 

HealthDirect Video Call: Fill out and submit the online form available here 

MBS Item Numbers: 

Centre for Online Health, University of Queensland - 

An Incident requiring reporting is when there is a:

-  Deliberate access to a record when not authorised
-  Deliberate misuse of a record
-  Breach of confidential information held within a record

-  Reporting template
-  Clinical Incident Overview
-  Clinical Incident Reporting Overview

Digital Health Security Health Awareness

The Australian Digital Health Agency has developed an eLearning course on Digital Health Security Awareness containing 5 modules which will enable participants on completion to - 

  • Describe common cyber security risks and recognise that they are continually evolving
  • Adopt positive security behaviours to protect sensitive information 
  • Identify ways to reduce the likelihood of being impacted by cyber security threats
  • Outline what to do in the case of a cyber security incident
  • Identify key legislation and data breach reporting requirements

You can access the course by logging onto or registering at -

The 5 modules contain the following -

Introduction to Security Awareness –

  • Recognise the importance of developing a positive security culture to protect health information. 
  • Adopt a continuous learning approach, so you can recognise and manage emerging security risks.
  • Identify where to obtain information about the latest security threats.
  • Understand the importance of sharing security information with your colleagues.

Think before you Click –

  • Understand why you need to ‘think before you click’ to stay safe online.
  • Adopt safe email practises to reduce the risk of a security incident or data breach.
  • Recognise the consequences of sharing information when posting online.
  • Identify the risks of using public Wi-Fi to access, send or receive sensitive information

Passwords and Passphrases

  • Recognise the importance of using a unique password for each device and account.
  • Create strong passwords that are easy for you to remember (but hard for someone else to guess).
  • Adopt good password practises.
  • Understand the benefits of multi-factor authentication for greater protection.

Network and Device security

  • Understand the need to keep devices up-to-date to reduce the risk of known vulnerabilities. 
  • Identify how to use Wi-Fi safely.
  • Recognise the risks of using USB drives. 
  • Appreciate the importance of having robust backup processes.

Respond. Report. Protect

  • Identify the actions you need to take in case of a security incident in your organisation.
  • Locate information regarding privacy legislation for healthcare organisations.
  • Recognise your legal obligations and reporting requirements, to protect health information.  
  • Understand appropriate use of My Health Record, including the use of Emergency Access.
-  RACGP Computer and Information Security Standards
-  RACGP Computer and Information Security Standards Workbook
-  RACGP Quality Health Records Checklist
-  Australian Privacy Principles
-  Compliance Indicators for the Australian Privacy Principles
-  NEHTA Privacy and Security

On Demand training - see Digital Health website for an environment to train and use the My Health Record system.

Assisting a patient to register 
for an eHealth record
Upload a Shared Health Summary Viewing an eHealth Record
Best Practice Best Practice Best Practice
Communicare Communicare Communicare
Genie Genie Genie
Medical Director Medical Director Medical Director
Zedmed Zedmed Zedmed



Beckwith Park, 30 Tanunda Road Nuriootpa SA 5355
PO Box 868 Nuriootpa SA 5355
T 08 8565 8900 F 08 8311 1723
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While the Australian Government Department of Health has contributed to the funding of this website, the information on this website does not necessarily reflect the views of the Australian Government and is not advice that is provided, or information that is endorsed, by the Australian Government. The Australian Government is not responsible in negligence or otherwise for any injury, loss or damage however arising from the use of or reliance on the information provided on this website.

Country SA PHN gratefully acknowledge the financial and other support from the Australian Government Department of Health