Newsletter Articles - June 2018
Volume 4   |   Issue 6

Message from the CEO

This week the Australian Government Aged Care Workforce Strategy Taskforce presented A Matter of Care – Australia’s aged care workforce strategy to the Minister for Aged Care, the Hon Ken Wyatt AM MP. The following is a precis of the announcement made by Professor John Pollaers, the Chair of the taskforce and is good to know for our rural environs.

The strategy draws on extensive consultations with providers, consumers and the workforce, as well as research commissioned from experts in areas of workforce organisation, future industry trends and recruitment and retention.

The strategy is executable in the next 1-3 years and sets the industry up for the next seven. Some key actions detailed in the strategy are already underway. Improved education and training will be the focus of a new Industry Reference Committee dedicated to aged services. Industry peak bodies have committed to the process of establishing a voluntary code of practice, and providers in remote Australia are set to have a stronger voice through a new Remote Accord.

Creating change will require a collaborative effort by industry, government and the community. It requires a cultural change in the way aged care is viewed, leading to a greater understanding of why aged care is important to everyone. 

There are changes that are in the grasp of industry to make immediately. Better workforce planning, holistic individual care plans that look at the entire needs of the consumer, and improved strategies to attract and retain high quality staff are just some of the practices that can have a profound impact on the quality of care.

Prominent amongst community actions that can be done locally and immediately is the creation of local workforce strategies can be put in place that will deliver improvements to the quality of care.

Stepping away from the precising of the Aged Care Taskforce, this final point above is interesting. It is clearly applicable in the Aged Care space but it has equal relevance across the rural health environs, including community input and planning to GP workforce, allied health and nursing services. The primary benefactor of good rural health workforce planning are the rural communities and rural communities need to be across needs and changes and be involved in leading and shaping services for their benefit.

Better Questions Workshop

The Better Questions training presented by Lindsay Tighe has now been completed with 9 successful workshops held across all CSAPHN regions, with 71 attendees. Attendees ranged from CSAPHN staff, GPs, GP Registrars, Pharmacists, Aged Care Coordinators and carers, DONs, Physiotherapists, OTs, Exercise Physiologists, Red Cross, Practice Managers, Practice Nurses and Country Health SA staff.

Comments from attendees regarding the learnings they will take away from this workshop include:

  • Stop, listen and shut up
  • To shut up and become friends with silence
  • To ask more questions and listen more intently, rather than rushing to
  • respond
  • So much I don’t know where to start. Questions that I can use, why this
  • technique is important, that I won’t be perfect, but I can keep trying
  • To reflect on my communication style to be less of a teller. I will also use the “I
  • don’t know” strategies with my children
  • Communicating with colleagues/clients and personal life. Many learned
  • communicating skills to rethink
  • How to ask better questions & LISTEN to my clients more
  • It’s not about me
  • The ask better questions, that enable encourage a person to interact and
  • speak with me and for me to listen more intently
  • To stop listen and ask
  • More listening skills, questioning style. I will change my behaviour both at
  • work and home
  • To pick Better Questions for myself to other people’s clients
  • Skills to be a better manager and access to resources
  • To be a better listener
  • To be very conscious of your thinking so as not to become a victim and be
  • responsible
  • Gift of asking Better Questions
  • Listen better- pass the hot potato back
  • Brilliant this was the best use of my day that I could have hoped for
  • To ask better questions!

Pinnacle puts runs on the board with Health Care Home model-NZ-Pulse IT newsletter

General practices in New Zealand's Pinnacle Midlands Health Network that have adopted the Health Care Home model are seeing significantly lower rates of avoidable admissions and emergency department presentations than non-HCH clinics, new figures show.

An update to a 2017 report by Ernst & Young (EY) into the HCH model has shown that in addition to previously documented benefits to patient experience, clinician satisfaction and delivery of care, there are measurable effects on ambulatory sensitive hospitalisations (ASH) and ED presentations, particularly pronounced among older people and Māori.

It found that the HCH model was associated with 20 per cent fewer hospital admissions and a 14 per cent decrease in ED presentations. This included a 32 per cent decrease in ED presentation in over 65s and a 24 per cent decrease for Māori.

The updated report can be accessed at:

The original report is available at:

Healing Our Spirit Worldwide

Healing Our Spirit Worldwide is an Indigenous movement that began in Canada in the 1980s to address the devastation of substance abuse and dependence among Indigenous people around the world. The focus has been to address the underlying issues and difficulties that predispose this particular behaviour among Indigenous people. The IIC is the governance body that provides support, guidance and advice to the Hosts of Healing Our Spirit Worldwide. The Global Vision of the IIC is to ensure the voice of Indigenous peoples worldwide have the opportunity to convene every four years to share their stories of wellness and endurance. This allows us to celebrate our totality within an ever changing environment. The Eighth Gathering will be held in Sydney 26 – 29 November 2018 and is being hosted by the University of Sydney in partnership with The Healing Foundation (Aust). 

The Healing Our Spirit Website can be found at  Facebook  Twitter

Gawuwi gamarda Healing Our Spirit Worldwidegu Ngalya nangari nura Cadigalmirung
(Calling our friends to come, to be at Healing Our Spirit Worldwide. We meet on the country of the Cadigal.)

HealthPathways South Australia – Get online today

Since going live in March 2018, general practice and other health professionals from across South Australia have been logging in to HealthPathways SA and already viewed over 14,000 pages.

Ongoing development is continuing, with the HealthPathways SA Team continually publishing new clinical pathways and referral service information pages to the portal. Check out the HealthPathways SA Project Site to find out which pathways the team is working on and how to get in contact.

In May, the top 5 clinical pathways viewed were:

  1. Falls Screening and Prevention
  2. COPD Assessment
  3. Non-Acute asthma in Adults
  4. Acute Otitis Media in Children
  5. CPAP Therapy

Take a look at these and other pathways to see how HealthPathways can support your practice with easy access to comprehensive, evidence-based assessment, management, localised referral information and patient resources. Get on HealthPathways today: HealthPathways South Australia.


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PO Box 868 Nuriootpa SA 5355
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Country SA PHN gratefully acknowledge the financial and other support from the Australian Government Department of Health