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3 October 2017

New free 24/7 professional online counselling for regional South Australia

Regional Access, is a free service, available 24 hours a day, seven days a week to anyone over 16, living or working in regional or remote South Australia, feeling the pressures and stresses of everyday life.

Commissioned and funded by Country SA PHN, Regional Access is staffed by professionally trained counsellors who are ready to listen, support and encourage. They will provide individual strategies to best manage situations and provide further support. Regional Access is available to anyone who has a concern, a worry or just want someone to chat with.

Federal Member for Grey Rowan Ramsey welcomed the Regional Access service as a further adjunct to mental health services the Government is funding in regional Australia.

“This service will provide a welcome boost to local mental health services and demonstrates the Federal Government’s commitment to ensure mental health support is provided to people who need it now,” he said.

“There are many external pressing issues facing regional Australians, and my constituents in Grey, which have placed added strain on people and their ability to manage stress.

“There are more pressures on people today than ever, and for some, life can become overwhelming.

“I am really pleased this service is available and what it will mean for many people needing support from professional counsellors,” Mr Ramsey said.

Country SA PHN Chief Executive Kim Hosking said the organisation is thrilled to be able to offer this counselling service for rural South Australians.

“It’s traditionally harder for those living in regional or remote settings to access professional counselling. Regional Access bridges this gap and allows everyone access to counselling when they need it most,” Mr Hosking said.

“For South Australians to have access to professional counsellors 24 hours a day, seven days a week from anywhere in the state will hopefully remove the impediments that put many people off seeking help.”

Regional Access will enable rural South Australians to talk to a professional counsellor who will:

  • Be available 24/7 to support people in their time of need
  • Focus on people’s individual situations
  • Develop strategies to manage the situation
  • Enable people to have up to three 30 minute sessions with the same counsellor
  • If needs increase, refer people to be seen by a local face-to-face psychologist under a priority referral.

Regional Access is being delivered by On the Line, a social health business with more than 55 years’ experience delivering counselling support services to the community. On the Line is a national provider of services including MensLine Australia, Suicide Call Back Service and SuicideLine Victoria.

“We listen and encourage people to feel better: building resistance, fostering healthy relationships and connecting people with community support,” said On the Line, Chief Executive Officer, Ms Kim O’Neill.

“All our counsellors are multi-skilled across telephone, web chat and video counselling modalities and are highly experienced in providing interventions, from crisis support to general counselling and social health support.”

What: New 24/7, free telephone and online counselling service for rural South Australians

When: Live and available from September 18th, 2017

Call: 1300 032 186



Beckwith Park, 30 Tanunda Road Nuriootpa SA 5355
PO Box 868 Nuriootpa SA 5355
T 08 8565 8900 F 08 8311 1723
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While the Australian Government Department of Health has contributed to the funding of this website, the information on this website does not necessarily reflect the views of the Australian Government and is not advice that is provided, or information that is endorsed, by the Australian Government. The Australian Government is not responsible in negligence or otherwise for any injury, loss or damage however arising from the use of or reliance on the information provided on this website.

Country SA PHN gratefully acknowledge the financial and other support from the Australian Government Department of Health