Silver Connections

Video consultations
for aged care residents and their families

Silver Connections is a pilot program connecting Aged Care Residents with a range of health care providers in a timely, resourceful manner.

Through providing the use of technology platforms such as tablets and laptops video consultations are now accessible. Therefore, in the event that a GP is required, a consultation can be delivered online improving availability of care.

Currently, the program operates at four Residential Aged Care Facilities including Tanunda Lutheran Home, Barossa Village Kapunda Homes and Wheatfields. These facilities in turn link with five GP clinics including the Tanunda, Nuriootpa, Kapunda, Angaston and Hyde & Partners Medical Centres.

The program will run from 2015 - 2018.

What are video consultations?

A video consultation connects a Residential Aged Care Facility (RACF) resident with a GP or specialist through video-conferencing software on a computer, laptop or iPad.

The consultation enables both visual and verbal communication allowing the resident to see and hear their doctor, much like that of a face-to-face consultation.  Appointments via a video link are particularly useful for residents with functional limitations as consultations can occur in the comfort of your own room or in a   private room at your aged care facility.

“I feel it has definitely improved the timeliness of care"  -  Registered Nurse

Who can be present at a consultation?

A registered nurse will sit in on all consultations to provide assistance and answer any additional questions. As with any consultation, you may choose to have a family member with you.

Are video consultations covered by Medicare?

Video consultations between patients and GPs are not covered by Medicare. However, this trial is funded by the Federal Government to reimburse the GP for your consultation. If you have a video consultation with a specialist, rebates are available through Medicare.

Are the consultations private?

Video consultations follow the same privacy and confidentiality arrangement as any medical consultation. All medical records are confidential and no consultations are recorded.

What can they offer?

Video consultations can occur with GP’s and a range of health care specialists including

  • Dermatology
  • Endocrinology
  • Geriatric care
  • Pain management
  • Palliative Care
  • Medication reviews
  • Falls management
  • Wound care

Please note, video consultations do not replace face-to-face GP visits and are not suitable for all appointments.

If you have any questions or concerns about video consultations, please talk to your GP or the Director of Care at the RACF.

Benefits of video consultations

The aim of Silver Connections is to improve the healthcare for residents of aged care facilities by:

  • Improving access to primary health care outside of normal visiting times
  • Reducing waiting times
  • Reducing travel time and minimising time off work for families and carers
  • Increasing access to specialists
  • Enabling residents to have consultations in familiar surroundings
  • Allowing your GP and aged care staff to be involved in your specialist consultations
  • Improving access for aged care residents to a wider range of specialists


“My GP only visits here monthly. It gives me peace of mind that if I'm not well
the staff can organise a video consult with my GP when I need it”
   -  Resident



Beckwith Park, 30 Tanunda Road Nuriootpa SA 5355
PO Box 868 Nuriootpa SA 5355
T 08 8565 8900 F 08 8311 1723
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While the Australian Government Department of Health has contributed to the funding of this website, the information on this website does not necessarily reflect the views of the Australian Government and is not advice that is provided, or information that is endorsed, by the Australian Government. The Australian Government is not responsible in negligence or otherwise for any injury, loss or damage however arising from the use of or reliance on the information provided on this website.

Country SA PHN gratefully acknowledge the financial and other support from the Australian Government Department of Health